Monthly Archives : September 2018

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Restaurant Social Media Tips

4 Tips for Restaurants and Social Media

Running a restaurant is hard work and using social media to get customers in the door is an important part of your marketing strategy. Besides posting about specials – what else should you be doing on social media if you are in the food business?

1 – People will respond to beautiful photos of food

There is a Chinese expression that says you “Eat with your eyes first”, meaning if the food looks appealing, then you are more likely to enjoy it. This means you need quality photos of plating arrangements of your menu offerings to post on social media platforms. Also, what is photographed should be an accurate depiction of what you serve to your customers everyday. NOTHING will upset a customer more than expecting the beautiful dish they saw on your Instagram feed and get a completely different plating.

2 – Remember that Social Media is a SOCIAL platform

Posting on social media is not enough – you need to engage with your customers; responding to comments, celebrate your staff, have your own #hashtag, send followers special offers and repost customer “fan” pictures! These activities will show customers that you care about them – even if they aren’t in your restaurant at that moment.

Engagement also includes responding to reviews – good or bad.It’s always important to respond professionally to negative reviews; this shows that you care about your customer base and value their input. Have a plan for how you respond to comments, messages, reviews and an assigned person to do so in a timely manner.

3 – Capitalize on what is happening in your community

Showing your customers that you are a part of their community can create a sense of loyalty – beyond having a loyalty program! Sponsoring a little league team, cross-marketing with other businesses in your area, and hosting business networking or chamber groups will demonstrate that your place of business is more than just food!

4 – Video will create excitement

Video is how more and more social media users are “consuming” their feeds. Restaurants can capitalize on video by posting content that patrons may not get to see everyday; chefs talking about the food they are prepping before opening, server team meetings tasting / talking about the specials you have planned for the night, bartenders creating something amazing – these are all examples that show the “behind the scenes” of your operation – and followers love it! Posting videos will make customers feel like they are a part of what you do, beyond just eating your food!

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From Drive to Thrive! Boston Social Media Provider Rebrands to Social Thrive and Grows to Full-Service National Digital Agency

From Drive to Thrive! Boston Social Media Provider Rebrands to Social Thrive and Grows to Full-Service National Digital Agency

Boston, Mass. – September 2018– Social Drive, a digital marketing and advertising agency, has revealed its new brand name, Social Thrive. The change celebrates the agency’s record six-year growth and its progression from a social media providerto a full-service online partner. Social Thriveoffers a robust suite of digital services such as SEO services, website design and development, social media marketing, inbound marketing, reputation management, online advertising and paid search for businesses.

“Our new identity reflects our evolution. Social Thrive is more integrated and offers clients greater capabilities with a team that is adaptable to market challenges and collaborates for the best results,” said Social Thrive’s Co-Founder Aubrey Burke. “The new name remains true to our core tenets and prepares us for the future.”

Founded six years ago, Social Thrive serves over 51 active clients and organizations in Greater Boston, Connecticut, New Hampshire, Rhode Island, Illinois, New Jersey, and New York. It works with B2B and B2C companies, restaurants, nonprofits, mobile app developers, and commercial and residential real estate developers. The agency maintains a bi-coastal presence with offices in Boston, New York City, and Palo Alto to support clients and business visionaries who are changing how people work and play. Social Thrive’s lengthy team experience includes working with well-known start-ups started by Harvard and MIT grads, plus with news aggregators like AOL and the Huffington Post.

“We’ve built a unique culture that’s both team-oriented and ultra-productive,” said Social Thrive’s Co-Founder Kristine Resendes. “Our agile team has a passion for our industry and offers an unparalleled wealth of knowledge and dedication. Additionally, we will never put our clients in a ticket queue or make them speak to phone prompts. This separates us from our competitors – and for our clients – it is a huge differentiator.” Moving forward, Social Thrive plans to expand its client portfolio and increase its local community relationships.

Established in 2012, Social Thriveis Boston-based online marketing and advertising agency offering a full suite of digital services for companies that desire to makea digital presence with measurable behavior and ROI. Its powerhouse team works with brands nationwide and maintains a Boston office with bureaus in New York and California. Social Thrive’s capabilities, leadership and dynamic personality are available on its website, on Facebook, Instagram, Twitter,Google+, and LinkedIn.

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