Tag : Facebook

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Social Media Legal Matters and Copyright Questions Answered

We can all agree that Social Media channels are among the most informal spaces for users and marketers. With that comes a much more relaxed attitude about certain things, including Copyright, Trademarks, and other legalities. We often receive questions from clients regarding these topics and so we decided to lay it out on our blog.

Often times clients confuse what’s OK for individual users to post on Social and what’s LEGAL for business to post.

There really is no right answer, and we are not lawyers, but we can offer up some best practices and rules of thumb to help keep you on the safer side. Any look on Google for “answers” (because well it’s 2017 :P), most “answers” you see are very confusing and far more complex and in-depth than most marketers and business owners expect or would like. Here are the top three concerns we often talk about with clients:

  1. Trademarking Logos
  2. Stock photos
  3. Music

Trademark

Trademark laws typically cover anything that might be used to identify a company, so of course, most logos are created entirely for this reason, which means logos are generally protected under Trademark Laws. You might ask why larger companies don’t use the TM or R symbols across their platforms and the answer is simple, a large company known by millions is not going to have as many people trying to steal their logo or use their logo in an inappropriate way. For much smaller companies that may not be the case which is why our research leads us to one thing: be proactive, adding the TM or R symbol to your logo is a great way to help prevent others from using your logo.

Photos

“If it’s on the internet it’s fair game.” We hear this a lot. While in many cases using images you don’t own on Facebook is common, given credit to the owner of the image is always recommended. Anytime you are using someone else’s image you are using property that THEY own, not you. However, DO NOT, in any case, use any image you don’t own on a business website. Even with giving the owner credit, this could get you in big trouble. Be sure to purchase or get written consent before publishing images on your website. The biggest distinction is to think of it this way: if you’re using someone’s creative property to sell or make money (whether in an ad or on your website (a place of business), and the person can sue you. Unless there is a Creative Commons License stamped on the image, it is royalty-free, or you have paid for a stock image, you do not have rights to those images.

If asking for permission or buying the image is not an option, there are plenty of great FREE stock photo websites.  One royalty free website we can confidently recommend is Unsplash. Facebook also has a massive stock library of photos free for you to use if you are advertising on their platform. *OR* be original and create your own custom images. It’s the best way to 100% avoid any issues with Copyright laws and is the best way to personalize your brand!

Music

Another common concern we hear about is using or creating videos with music. Facebook is going to much greater lengths to control what videos are put out on Facebook and many of you have probably run into this in the past with YouTube already. If you try to create a Facebook Live video and Facebook bots hear copyrighted music they will stop your video immediately.

Just like images you use on your pages, you must have rights to the music you use. Ways to avoid running into an issue like this would be by getting your music through websites such as https://audiojungle.net/ or the YouTube music library if you’re on YouTube. It might not be as great as your favorite Beyoncé single but in the long term, it can prevent any potential lawsuits.

While this topic is complex and ever-evolving, we believe some of the best practices we listed above will help you to steer clear of any legal troubles you could come across. Knowledge is power, here is a link from the government to learn more about copyright and copyright laws. If you have further questions about topics we didn’t cover in this blog, just reach out to us!

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2017 Image Sizes for Social Media Profiles

When it comes to posting images on social media, size matters.

Image sizes most definitely play a role in the effectiveness of a social media post. Most social media networks require a square image for profile pictures. Adjusting the dimensions of a profile image is relatively easy. It is a bit more challenging, though, ensure sure that the size of your cover and header photos are correct.

Don’t worry – we’re here to help! Check out our guide below to help you navigate the changing landscape of optimal profile images.

Facebook: Use a logo or image that represents your brand as your profile picture – this image will be viewed across the social network. A more creative image is ideal for the cover photo and will only be visible to people who visit your Page. The optimal dimensions of a shared image are:

  • Profile picture: ≥ (Greater than or equal to) 180 x 180
  • Cover photo: 828 x 315
  • Shared image: 1200 x 630

Twitter: The maximum image size for a profile photo is 100 KB and a header’s is 10 MB. Your profile picture appears everywhere on the network, so choose wisely – first impressions count! Use the cover photo space to incorporate a creative image applicable to your brand. You may share up to four (4) images (max size of 5 MB for photos and 3 MB for GIFs) in a tweet.  Twitter will resize these images, as necessary, as long as a 2:1 ratio is used. This size will effectively fit in followers’ streams.

  • Profile picture: 400 x 400
  • Header photo: 1500 x 1500
  • Shared image: 440 x 220

Instagram: By nature, Instagram is a visual medium. Keep text to a minimum and keep the focus on visuals and photos. All images are square, with an aspect ratio of 1:1

  • Profile photo: 110 x 110
  • Shared image: 1080 x 1080
  • Photo thumbnail: 161 x 161

LinkedIn: The network has recently undergone a massive change in layout. The new optimal cover photo dimensions are listed below. The dimensions of the new cover photo are wide, so resize appropriately.  If need be, create a photo with an outside border. This will look better than stretching the image wide. In addition, the ideal image size for a shared links is 150 x 80.

  • Profile picture: 400 x 400
  • Cover photo: 1536 x 768
  • Company logo: 100 x 60
  • Shared image: 550 x 375

Google+: Although the Google+ profile picture displays as a circle across the network, the optimal dimensions listed are those of a square photo. Take note of the way your photo displays once updated and make adjustments accordingly. Also, keep in mind that shared images may appear in Google search queries related to your post or business.

  • Profile photo: 250 x 250
  • Cover photo: 1080 x 608
  • Shared image: 497 x 373

Pinterest: The ideal pin has a width of 238 pixels and scaled height to match. Expanded pins have a minimum width of 600 pixels. Use larger images for more engagement (more likes or re-pins). Only width is fixed, allowing height to be scaled up.

  • Profile picture: 180 x 180
  • Board cover photo: 214 x 100
  • Pin size: scaled height x 238 width

YouTube: The optimal channel cover photo dimensions vary across the platforms on which YouTube will be viewed. The optimal size for a desktop and television display (2560 x 1440) vary from the optimal size for a tablet (1855 x 423) or a smartphone (1546 x 423). Use this space to share what kind of content your audience should anticipate to view on the Channel. In addition, YouTube is a video sharing site, with an optimal 16:9 widescreen aspect ratio.

  • Channel icon: 800 x 800
  • Channel cover photo: Varies

Tumblr: Choose an image that represents your brand, as the profile picture is visible across the networks – next to the ‘Follow’ button on your profile and as a thumbnail, site-wide. Images up to 10 MB are allowed, except GIF’s (maximum size of 1 MB). In other words, Tumblr has the capability to use very high-quality images.

  • Profile picture: 64 x 64 
  • Image post: 500 x 7501280 x 1920 maximum size

Snapchat: All photos taken in the app are 1080 x 1920. Custom geo-filters must be created in this size to be applied properly on a photo taken within the app. Visit our post on creating a custom geo-filter to learn more about the process.

  • Geofilter: 1080 x 1920

Lastly, while optimal profile picture and cover photo sizes are important, there are still other sizes to keep in mind. This post from Hubspot features a great infographic with an in-depth explanation of the optimal sizes of all visuals for each network. We suggest re-sizing your profile picture to fit the ideal square dimensions of each platform. Also, we recommend creating a different cover image for each network, as those dimensions vary greatly.

We’ll talk more about Snapchat in our next post, but keep in mind that your geo-filter should fit within the above dimensions of 1080 x 1920. Also, the layouts of the profiles may change soon. We advise you to keep an eye out for the latest updates and how they affect you.

Sources:
Make a Website Hub
Constant Contact

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Social Media on your Brand

Social Media Impacts Your Company’s Brand

Nowadays, it’s incredibly common for people to check out an organization’s Facebook page before buying its product or service. As we know, first impressions are crucial even on the web! The messages an organization frames on social media can receive heavy traffic so they must accurately portray it.

Branding in the Age of Social Media

Facebook has become a mecca for updating where you are and what you are doing there. You might discover a new restaurant when your friends tag themselves there for a romantic dinner. You may learn of a new place for your kids to play when a fellow mom posts pictures of her kids having fun there. Now more than ever, we have access to information on organizations.

We want to go to a company’s Facebook page to find out more about it. We can read reviews, see images, and find links to its website.There is this increased desire to share our experiences, good or bad, with each other. People can get passionate about their like or dislike for a brand. With the help of social media people can share those strong feelings. An online review and rating can make or break a person’s decision about a brand.

So does this make branding easier or harder?

The answer is not so simple. The ability to build brand awareness may be more achievable. However, it is challenging and time consuming to maintain relationships with the public. Studies done by the Pew Research Center say that 69% of Americans use social media.  These numbers continue to climb. According to a survey by Cone Communications, 93% of those people expect companies to have a social media presence. 

This doesn’t just mean Facebook. It includes all of the main social mediums, Twitter, Snapchat, Instagram, and LinkedIn.

It’s not as simple as having a social media presence. The goal is to use each form of social media in the best ways to frame effective messages that reach consumers. There is a science behind when and what to post. It’s usually connected to an overall larger communication plan that is carefully crafted based on research. Social media also provides an opportunity to connect with the public in a personal way and respond to customer complaints.

This is why it is crucial for an organization to have a social media expert on it’s PR team to represent the brand.

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Optimizing your Social Media Presence

Effective use of social media is a necessity in today’s business landscape. All forms of social media provide opportunities to get in touch with customers in a quick and relatively inexpensive way. Jayson DeMers recently wrote about optimizing social media profiles for Forbes. In this post, we’re going to share some of his tips, as well as our own, to help get your social media presence on Facebook into tip-top shape.

Visuals
The cover photo is the perfect place to get creative and to express the essence of your business. For example, restaurants might want to choose a picture that features a signature or popular dish. It is also important to consider that mobile devices account for 65 percent of all digital screen time. Therefore, be sure that your cover photo will format well on computers, 828 x 315 pixels, as well as smartphones, 640 x 360 pixels.

Information
Customers will often seek out information about a business on social media before using any other avenue. Use the ‘About’ section of Facebook to your advantage by providing as much information as possible in a clear and concise manner. Include any external website addresses as well as hours of operation and physical location. In regards to content, don’t just share products or services. Add value by sharing articles, videos and photos that relate to your business and its lifestyle.

Interaction
Creating an online presence for your business does not have to be time-consuming. Set aside a certain amount of time each day or week to respond to inquiries and schedule posts. Interact with your followers by sharing behind the scenes information and company news with them. Respond to comments and questions with an upbeat and friendly tone and re-post positive reviews from satisfied customers. In order to encourage more interaction from your followers, consider running a social media contest or creating a unique, business related hashtag.

Remember, it is worse to have an inactive social presence than none at all! Starting with these tips should put your business on the right track. Feel free to reach out to us on social media for guidance or help getting started.

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How To: Organize your Content

Creating a Monthly Content Calendar

We hear from a lot of small business owners who understand the value and importance of social media but don’t know how to keep up with it. How many times have you gone to a business page to see that sure, it’s been created but the last post was published over a year ago? We hate to be dramatic but honestly, from a marketer’s perspective, it’s the worst! It can look lazy, unpolished, and simply-put, unprofessional – especially if there are comments/questions that have gone unanswered.

Creating a social media presence isn’t hard; it’s maintaining and growing that presence that can be time-consuming and tricky. But we’re here to save the day (or try to!) and share some of our favorite tips with you 🙂 Let’s get to it…

  1. Organize a Daily Topic List – Determine which days you will be posting on and designate certain topics for those days. For instance every Monday, being an online marketing company, we might decide to share our favorite marketing quote, and every Tuesday, link to an interesting marketing related article. Determining topics for posting days will make creating content much easier for you and take less time.
  2. Create an Editorial Calendar – At the end of every month set aside some time and create an editorial calendar for the following month. One of the hardest things to do is find time every day to post, it’s often put on the back-burner and never returned to. Which is why creating all the month’s content ahead of time is VERY helpful. You can simply setup a word doc and organize it by dates.
  3. Schedule Content Out Ahead of Time – Even if the content is already done it can still be difficult to find time to schedule it out, so we suggest you do it all at once. Using a third party app like, Hootsuite, or if it’s just Facebook you’re managing you can schedule it out using their scheduler. *Note: If you’re using an app like Hootsuite, pay close attention to how you tag pages – the tag does not always carry through properly to social channels.
  4. Turn On Notifications – Now that your content is being automatically published it can be easy to forget about the pages and what sort of activity might be happening on them. Neglecting to respond to comments and questions by your audience is a big no-no in the social media sphere so we suggest you adjust your page settings to ensure that whenever someone comments or engages with the page you get notified of it.
  5. Keep your Website in Mind – Lastly, if you ever find yourself having a hard time coming up with unique or interesting content take a look at your website – it’s a great place to gather information!

OH and just because you have content scheduled out does not mean you can’t or shouldn’t post real-time content. Sometimes this is the content, the spur of the moment posts that are the most engaging. Now go master that online presence!

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Facebook: Sneaky Ad Updates!

YIKES! Facebook is rolling out more and more monetizing opportunities on users newsfeeds. When you work everyday in Online Marketing like us, you can easily spot updates to a social platform that haven’t yet been announced.  A few times recently, I’ve noticed that Facebook has a way to identify if a congrats is in order to your friends… and subsequently prompts a gift purchase. Not only am I assuming that algorithm is triggered to surprise your friend who is mentioning a life event (without technically adding a  life event to their profile), but it’s also surprising the end-user because it isn’t technically your typical ad location seen on Facebook.

We’d like to see the stats of which Facebook users have taken advantage of this prompt or even the conversion rates of that oh-so-convenient “Birthday” gift.  Amazon, Starbucks, and Target are all mainstays in these monetizing strategies, but do you eventually thing this will get more niche?

We also surmise that the opposite will occur when a tragic event has happened:

“I hate men – single life here I come again!”

—-> surprise your friend with flowers from Edible Arrangements!  <—-

Check out an example below:

Facebook Advertising